Return & Refund Policy

Try MISTERA risk-free with our 30-day comfort guarantee.

🛡️ 30-Day Risk-Free Guarantee

We want you to feel completely confident with your MISTERA purchase. If you are not satisfied, you may request a return within 30 days of receiving your order.

📦 Return Eligibility

To be eligible for a return, your item must be in good condition, with all original accessories and packaging included.

For hygiene reasons, we may refuse returns that are damaged, heavily used, incomplete, or returned without prior approval.

🔎 How To Start A Return

To request a return, please contact our support team at support@mistera.com with your order number and the reason for your request.

Our team will review your request and provide return instructions if your order is eligible.

💳 Refunds

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear on your bank or card statement.

🚚 Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

We recommend using a trackable shipping service, as MISTERA cannot be responsible for lost return packages.

⚠️ Damaged Or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos or videos of the issue.

If approved, we will arrange a replacement or refund as quickly as possible.

❌ Non-Refundable Items

Shipping protection, gift cards, final sale items, and items returned damaged or incomplete may not be eligible for a refund.

📬 Incorrect Address Or Refused Delivery

Orders returned due to an incorrect address, failed delivery attempt, or refused delivery may be subject to reshipping fees or deductions from the refund.