Privacy Policy

Your privacy matters. We are committed to protecting your personal information and handling it responsibly.

🔒 Information We Collect

When you visit MISTERA, place an order, subscribe to our newsletter, or contact our support team, we may collect certain information including:

• Name
• Email address
• Shipping and billing address
• Phone number
• Payment information
• Order history
• Device and browser information

📦 How We Use Your Information

We use your information to:

• Process and fulfill orders
• Provide customer support
• Improve our website and services
• Send order confirmations and shipping updates
• Prevent fraud and unauthorized transactions
• Provide marketing communications when consent has been given

🍪 Cookies & Tracking Technologies

MISTERA uses cookies and similar technologies to improve website performance, remember preferences, analyze traffic, and personalize your shopping experience.

You may disable cookies through your browser settings, although certain website features may not function properly.

🤝 Sharing Information

We do not sell your personal information.

We may share information with trusted service providers that help us operate our business, including payment processors, shipping partners, analytics providers, and customer support platforms.

These providers only receive information necessary to perform their services.

💳 Payment Security

All payments are processed securely through trusted third-party payment providers.

MISTERA does not store or have access to your full payment card information.

📧 Marketing Communications

If you subscribe to our newsletter, we may send updates, promotions, product announcements, and educational content.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

🌎 International Users

By using our website, you understand that your information may be transferred, stored, and processed in countries outside of your country of residence.

We take reasonable steps to ensure your information remains protected regardless of where it is processed.

🛡️ Data Protection

We implement industry-standard security measures designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

✏️ Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to certain processing activities
• Request a copy of your personal data

To exercise any of these rights, please contact our support team.

🔄 Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services.

Any updates will be posted on this page with the revised effective date.